Exploring the Effects of Language as a Barrier on Access to Care Service Utilization and Well-being Outcomes for English-speaking Families in Quebec
The majority of English speakers in Quebec, and parents to a child aged 0-8 years old, reported feeling socially awkward, uncomfortable and experiencing symptoms associated to stress and anxiety when speaking in French.
Parentsalsoreportedfeelingsociallyinhibited,andconfusedwhen required to speak in French to healthcare professionals.
The qualitative interview also validated the existence of challenges navigating the healthcare system due to language barriers.
Reportedlanguagebarriersincludeddifficultycommunicatingwith professionals in French affecting their ability to access timely healthcare, compromised quality of patient care, and experiencing discrimination when requesting the provision of English services.
Patientswithlivedexperiencepleadedthecasethathealth policymakers had to act in order to ensure more equitable access to care and implement measures to better support English speakers (i.e., using Al and other technologies for booking).
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Community Health and Social Services Network (CHSSN). Exploring the Effects of Language as a Barrier on Access to Care Service Utilization and Well-Being Outcomes for English-Speaking Families in Quebec, 2022.
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