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This report was done in anticipation of the Laval Regional Access Committee who’s mandate is to give advice on the health and social services access program developed by the Centre intégré de santé et de services sociaux de Laval (CISSS Laval) in accordance with sections 348 and 510 of the Act respecting health and social services. The Regional Access Committee evaluates the access program and, if necessary, suggests modifications. The committee provides an opinion on the modalities of application, monitoring and evaluation of the regional access program. Additionally, the committee gives an opinion to the CISSS de Laval on the priority needs of the region’s English-speaking clientele in terms of accessibility to health and social services in the English language. Finally, the committee makes recommendations regarding promotional and awareness activities related to accessibility of services in the English language.