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Jeffery Hale – Saint Brigid’s (JHSB) is a public, bilingual institution under participatory governance dedicated to providing safe, compassionate and high quality care. Among the strategic objectives of the organisation are the promotion of linguistic duality and openness to cultural diversity. Recognizing that language access is an integral component of the delivery of high quality and safe health services, JHSB has developed a number of policies, procedures and tools in the area of linguistic access. The organisation is currently seeking to consolidate and develop these initiatives within the framework of a comprehensive language access policy. This report provides a theoretical model and reference to practical tools to inform organisational efforts in the development of a language access policy and the implementation and continuous improvement of a language access plan.