Audit of the Delivery of Bilingual Services to Travellers by the Canada Border Services Agency at Airport and Land-Border Crossings

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Author/contributor
Title
Audit of the Delivery of Bilingual Services to Travellers by the Canada Border Services Agency at Airport and Land-Border Crossings
Abstract
The Office of the Commissioner of Official Languages conducted an audit of the Canada Border Services Agency (CBSA) from March to July 2014 to determine how well the CBSA is meeting its language obligations to the travelling public. The CBSA provides services at approximately 1,200 points of service across Canada and abroad. The audit focused specifically on land-border crossings and airport points of entry that have an obligation under the Official Languages Act (the Act) to offer services in both official languages.
Date
May, 2015
Pages
30
Language
en
Rights
You are not authorized to use or reproduce this work for any commercial purpose or to further distribute, perform, or alter works in any way without express permission of the owner of the copyright or proxy.
Citation
Canada. Office of the Commissioner of Official Languages. Audit of the Delivery of Bilingual Services to Travellers by the Canada Border Services Agency at Airport and Land-Border Crossings, May 2015.
Subject
  • Economics
    • Labour
      • Workplace
  • Government and Law
    • Federal Government
  • Language and Language Use
Geographical area
  • Canada
Type
  • Report
Resource
Link to this record
https://ckol.quescren.ca/en/lib/NX59JL5I
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