Senior Care Services in English in Quebec : Executive Summary of Final Report and Recommendations of the Ministry of Health and Social Services
QCGN’s Access to Justice in English Project (“the AJEQ Project”) identifies and researches areas where the English-speaking community are experiencing difficulty accessing their rights, with a strong focus on community access to public services. It leverages information as a strategic resource to understand and improve access to justice in English in Quebec.
The second issue studied by the Project was access to health care services for seniors in English through Quebec’s SAPA program (Soutien à l’autonomie des personnes âgées). The issue was selected on the basis of prior research conducted by the AJEQ Project, including a population survey of 1,601 English-speaking Quebecers conducted by Quorus Consulting Group in September 2021, which revealed that hospitals and CLSC care were among the most widely accessed provincial government services by English-speaking Quebecers, and that more than one in three English-speaking Quebecers who had accessed these services in the past two years found it difficult to do so in English. The issue of senior care was under close scrutiny at the time the issue was selected, in the wake of the COVID-19 pandemic and the subsequent coroner’s inquiry into pandemic-related deaths at seniors’ residences across Quebec.
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Quebec Community Groups Network (QCGN). Senior Care Services in English in Quebec : Executive Summary of Final Report and Recommendations of the Ministry of Health and Social Services, February 28, 2023.
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