Exploring the Effects of Language as a Barrier on Access to Care Service Utilization and Well-being Outcomes for English-speaking Families in Quebec

Title
Exploring the Effects of Language as a Barrier on Access to Care Service Utilization and Well-being Outcomes for English-speaking Families in Quebec
Abstract
The majority of English speakers in Quebec, and parents to a child aged 0-8 years old, reported feeling socially awkward, uncomfortable and experiencing symptoms associated to stress and anxiety when speaking in French. Parents also reported feeling socially inhibited, and confused when required to speak in French to healthcare professionals. The qualitative interview also validated the existence of challenges navigating the healthcare system due to language barriers. Reported language barriers included difficulty communicating with professionals in French affecting their ability to access timely healthcare, compromised quality of patient care, and experiencing discrimination when requesting the provision of English services. Patients with lived experience pleaded the case that health policymakers had to act in order to ensure more equitable access to care and implement measures to better support English speakers (i.e., using Al and other technologies for booking).
Date
[2022]
Pages
24
Language
en
Rights
You are not authorized to use or reproduce this work for any commercial purpose or to further distribute, perform, or alter works in any way without express permission of the owner of the copyright or proxy.
Citation
Community Health and Social Services Network (CHSSN). Exploring the Effects of Language as a Barrier on Access to Care Service Utilization and Well-Being Outcomes for English-Speaking Families in Quebec, 2022.
Geographical area
Type

Related contributing CKOL partner

Logo of Community Health and Social Services Network (CHSSN)

Community Health and Social Services Network (CHSSN)

Founded:
2000

Constituents:
English-language health and social service sector organizations, foundations, etc. in the province of Québec

Website:
https://chssn.org

Activities:
Developing projects and partnerships that link community and public partners; strengthening networks at the local, regional and provincial levels on health determinants; working to influence public policy and develop services; publishing newsletters on health and outcomes research; supporting member organizations for primary health care, community development, and population health

Former Name:
none